Vol. 5 Num 1090 Mon. June 25, 2007  

Citigroup keen to develop human resources in Bangladesh
Regional top HR official tells

Citigroup, a world leading financial institution, wants to play a cooperative and positive role in human resource development in Bangladesh, said a senior human resource (HR) manager at Citigroup, South Asia.

"We can play a cooperative role with the government of Bangladesh or with authorities to build up skilled human resources," said Ian Gore, Human Resource-Head of Citigroup, South Asia, in an interview with The Daily Star recently.

Citigroup has a historical experience of training up people and giving exposure to international standards, he said, adding that Citibank Bangladesh is equally committed to the development of the human resources of the country.

"We regularly arrange training, seminars, workshops and symposium for officials from the Bangladesh Bank, Ministry of Finance, Ministry of Commerce, Ministry of Laws and National Board of Revenue, and professionals from banking and non-banking financial institutions including media people and our valued customers to contribute towards developing a more vibrant economy," he said.

In the era of globalisation, the world is becoming a 'one market' and corporate cultures are also changing. Now the biggest challenge is to provide better products and services faster to the customers and it is not possible without skilled human resources in an organisation, he said.

Skilled human resource can play a vital role in the growth of an organisation and thus help in the economic development of a country like Bangladesh, said Gore, who was in Dhaka recently on a two-day visit.

"We place top priority in developing our people, as we believe it is the key to shaping our success, said Gore adding, "besides providing a facilitating environment for our people to reach their individual potential, we leverage on our global reach and diversity to offer employees career options across our footprint, which spans over 100 countries."

"Citibank's philosophy centres on providing a dynamic and stimulating environment that empowers people to develop their careers within the organisation. There is an increasing warrant on Bangladeshi resources from the Citigroup network. This is a recognition of Bangladesh talents by none less than the world's leading financial services company and we want more young talents to join Citigroup Bangladesh and afterwards help the group's global network," said Gore, a seasoned HR manager with Citigroup.

He said management of talents is not complicated; it's complicated in execution.

The market place in Bangladesh is fantastic and businesses have also been expanding here dramatically, especially since the last three to four years. said Gore, who joined the Citigroup in 1998.

In Citigroup more than 340,000 employees are involved across the world and in each country around 99 percent employees are also local, he said.

The most important fact is that the large team at Citigroup makes this financial giant a well-run and profitable company with an upbeat, 'can-do culture', focused on continuous customer solutions building. And keeping this team active and running smoothly along the way is no small feat, and Citibank uses a broad range of career planning tools in building up one's career, Gore concluded.

Ian Gore