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Saturday, October 25, 2014

Monday, October 4, 2010
Letters

United Airways (BD) Ltd

Recently I had the opportunity to travel by United Airways (BD) Ltd. from Dhaka to Kathmandu. It is encouraging to learn from their brochure that the United Airways has made remarkable progress as a private airliner after its inception in 2007 with only one Dash 8-100 aircraft. Now the airlines have a number of jet aircrafts with its routes to several domestic and international destinations. It has been stated that the United Airways has plan to increase both of their fleets and flights in the near future.

Meanwhile, I have found their in-flight services quite passenger-friendly. But their ground services are yet to get a jet speed, for instance, the check-in process is too slow. The passenger lifting system from boarding gate to aircraft and vice versa is also very unpleasant. The return Flight No.4H594A was delayed for more than an hour and when the flight arrived at Hazrat Shah Jalal International Airport from Tribhuvan International Airport of Kathmandu, it was raining and a group of passengers got stranded inside the cabin as only one vehicle was carrying passengers to the arrival gate. At one stage, the cabin crews stopped disembarkation of passengers through the first exit and asked the ground staff to open the tail exit to disembark passengers. It looked like as if an emergency evacuation of passengers from a mayday aircraft was going on! I would suggest the United Airways to make arrangements with proper authority so that they can use the boarding bridge to embark and disembark passengers.

I sincerely wish further accomplishments of the United Airways (BD) Limited.

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United Airways (BD) Ltd is a listed company in our stock market as it was allowed to issue IPO few months earlier to raise enough cash to fund their aircraft purchase. It was very encouraging to get such positive feedback on part of its operations and also the negative side of it regarding some other areas which includes ground handling. But what surprises me the most is that most of our local airlines-the check-in facilities are not impressive, which is a focal point. It creates the first impression of any service industry which carries memories for long. Psychology at work.

: Sheikh Monirul Islam, Opee

 

 


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