The system known as INSTA-CARE has an Interactive Voice Response (IVR) mechanism to handle telephone calls from the subscribers in a systematic way, reducing the waiting period. Introduced in 2001, it is operative round-the-clock, says a press release.

The newly expanded INSTA-CARE is now even more simplified, customised and easily accessible to cater the need of both the pre and post-paid subscribers.

For the first time, GP has also introduced Hot-code dialing, which allows the subscribers to access directly to the desired information without going through the step-by-step menu system.

GP also provides Customer Service through its six Customer Relations Centers located in Dhaka (two), Chittagong, Rajshahi, Khulna and Sylhet.

The GP customer relations division (CRD) caters to all after-sales service starting from activation of subscription, all customer communication (call center, regional customer relations centers and centralized written communication), billing, bank communication, bill collection etc.