DHL launches Global customer solutions unit
DHL, a leading express and logistics company , has launched global customer solutions (GCS), a new business unit to manage its top global customers. GCS offers a single interface to all DHL products and services and is the logistics industry's first such business unit , says a press release. GCS has been created to provide a single point of contact across all markets for DHL's top global customers. Its teams will coordinate all of DHL's air, freight and ocean services, as well as offer consultancy in solution development, implementation coordination, performance management and access to global industry expertise. GCS will operate across all DHL markets -- Asia Pacific, Americas, emerging markets and Europe -- providing global consistency with local expertise. The team based in Asia comprises front and back end professionals made up of regional and global account managers, solution consultants, implementation and program support managers.
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