Assurance only!
Engr. Hafizur Rahman Arman, MBA programme, IBA, University of Dhaka
A few months back I purchased a pair of sandals worth 400 taka from a shop at the Elephant Road. But unfortunately the pair lasted only 5 days. I was a bit shocked, because it was totally unexpected. However, I looked at the cash memo and found no clause related to warranty/guarantee period. I blamed myself that I had been a fool not to check it earlier. I should've remembered 'purchaser be ware' rule. However, after 4/5 months I went to the shop once again to buy another pair of shoes and this time the man in the cash counter informed me that they refunded all those who appeared within 2/3 months of purchasing defective shoes. When I asked for my chance he denied and said that the warranty period was over (though it was not written anywhere in the memo). This time I bought a pair worth Tk 1,000 and while taking the memo I reminded him of the absence of any warranty/guarantee clause there and I insisted that there should be such things. I didn't want to make the same mistake once again. What he gave me is verbal assurance of two months warranty. When I told him to write down those lines in the memo, he called another person and what they told was astonishing-- nobody had ever asked for such things and verbal assurance was enough etc. In the shop, there's no complaint-box or whatsoever through which I could give my feedback. At this point, I would like to ask the shoe companies, the famous ones in particular, to update their age old cash-receipts by adding the necessary clauses so that customers are not cheated.
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