I fully agree with the views of Mr. Zahir regarding this matter. I had to visit the BRTA office several times for the payment of Car Tax Renewal Fees and also for Fitness Tests of my car. The whole procedure of the system is faulty and cumbersome. I would suggest the following measures:
a. Appoint a system analyst to breakdown all the jobs being done in that office by each staff member.
b. Check the jobs done by them presently.
c. Organise the jobs in such a way that "computers" can take over.

d. Balance work can be done by trained/ efficient staff quickly.

But "each staff member " should be trained properly and given written "Job Description". Their "performance" has to be monitored closely and the inefficient employees must be given a "golden handshake".

Unless there is hiring and firing based on the principle of merit and efficiency, we cannot expect improvement.