Nokia opens 'Care' centre in Dhanmondi
With a vision to provide best service to customers Nokia Bangladesh launched its 24th care centre in Dhanmondi located on the 5th floor of Prince Plaza. This newly opened care centre comprises state-of-the-art technology and expertise to handle customers' request and troubleshoot their problems in best possible ways.
Asif Manzur, country care manager, Nokia Bangladesh demonstrated all technical facilities and users' request management strategies of the centre to StarTech. In a conversation he stressed that, this centre disseminates its logistic support to all care centres in Bangladesh. If any centre requires advance technical support they can deliberately contact with this centre to get ultimate solution, he added.
According to Nokia, this centre is capable of rooting out all technical failures of cell phones within twenty-four hours and then allocates extra time for trial phase. Within warranty period a customer can enjoy full parts replacement facility and free servicing. In near future, Nokia Bangladesh envisaged to establish more care centre in the country.
Nokia is a renowned cell phone manufacturing company and currently acquired the status of world's 6th most valuable brand. According to the recent 'Media'-Synovate survey, Nokia has been identified as the top brand in Asia. The underlying reason for this unprecedented success is Nokia's sensible stance to customers, said Prem Prakash Chad, general manager, Nokia Bangladesh.