For many years this is a common scene and practice in almost all banks wherein we are required to pay and obtain receipts for payment of our electricity, Wasa, gas and telephone bills.

On one side the bank manager and his/her entire staff members sit idle, read newspapers, take tea or gossip. And on the other, a lone staff member of bank sits in the bill payment counter.

The said bank counter staff performs his/her onerous and multifarious works and duties single-handedly. He/she collects cash from the members of public/consumers, counts and scrutinises the required money, sticks revenue stamps, puts seal and initial on the bills, makes necessary entries in different registers and hand over the payment receipts to the people/consumers.

This is a very long system and process of work and is time-consuming. The bill counter bank staff member is over burdened and exhausted. The members of public /consumers waiting and standing in the long queue are all tired and exhausted and they suffer due to unnecessary wastage of their valuable time and energy.

We once again request the bank, Desa, Wasa, Titas Gas and telephone authorities to sit together, cooperate and coordinate among themselves and if necessary depute 1-2 special staff members from their organisations to handle bill collection from general consumers.